Customer Service Practitioner (Beverley)
Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.
Study at Level:
This is a Level 2 Apprenticeship
- Developing self to achieving targets and goals
- Recognition of regulations and legislation within own organisation
- Principles of business
- Contribute to a customer focused experience
- Provide customer service
- Manage customer expectations
Other Possible Units:
- Working in a sales environment
- Working in an administrative environment
- Working in a contact centre environment
- Customer service principles
- Working in a retail environment
- Social media in a work environment
Entry requirements will be determined by the employer.
If not already achieved, the apprentice will have to achieve Level 1 English and Maths and take the test for Level 2 prior to taking their end-point assessment.
The delivery will be a mixture of work-based training and progress assessment mixed with taught sessions with a college representative throughout the programme at the employers premises to support the off the job training requirement and skills development.
Level 3 Business Administrator
