Hospitality Team Member (Bridlington)
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Study at Level:
This is a Level 2 apprenticeship.
As part of the course, you will develop skills and knowledge in one of the specialist areas:
- Food and beverage service
- Serving alcoholic beverages
- Barista
- Food preparation
- Housekeeping
- Concierge and guest services
- Reception and reservations
- Conference and banqueting.
- Customer needs
Employers will set their own entry requirements.
The delivery will be a mixture of work-based training and progress assessment mixed with college taught sessions throughout the programme week on Wednesday / Thursdays to support the 20% off the job training requirement.
Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.
