TQUK L2 Certificate in Principles of Customer Service
This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry. This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
Principles of Customer Service is split into 7 manageable units:Unit 1: Principles of customer service and deliveryUnit 2: Understand customersUnit 3: Understand employer organisationsUnit 4: Understand how to communicate with customersUnit 5: Understand how to handle customer informationUnit 6: Understand how to resolve problems and deliver customer service to challenging customersUnit 7: Understand how to develop customer relationships
Minimum Level 1 Literacy and NumeracyLearner must be working or previously worked in an customer service role.
Distance Learning enables the learner to study remotely at a time and place that suits them.The learning materials will be provided and each learner will receive professional support and guidance throughout their course.Available Completion Methods: Online Resources/Online Assessment
