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Course contents

• Contribute to reviewing and refreshing menus in line with business and customer requirements

• Use technology for the development and production of dishes and menu items in line with business procedures and guidelines to achieve the best result

• Check food stocks, report on shortages, prioritise food that is close to expiry and keep the storage areas in good order

• Prioritise tasks, ensuring food items meet the required quality standard and in the required time frame

• Measure dish ingredients and portion sizes accurately

• Use a range of craft preparation and basic cooking skills and techniques to prepare, cook and finish dishes and menu items in line with business requirements

• Use correct knives and knife skills when preparing food and use the correct equipment when preparing, cooking and finishing food

• Correctly store and use food items and commodities when preparing, cooking and finishing dishes to deliver a quality product that is safe for the consumer

• Apply correct preparation and selection methods when using fresh produce in dishes

• Complete preparation and cooking tasks to a high standard, delivered on time and presented as described within the recipe specification

• Maintain a clean and hygienic kitchen environment at all times, complete kitchen documentation as required

• Work with others to ensure dishes produced are of high quality, delivered on time and to the standard required

• Choose methods of communication that achieve effective team working

• Develop own skills and knowledge through training and experiences

• Deal with team challenges and problems constructively to drive a positive outcome

• Effectively manage resources to meet specifications and control waste

• Follow safe systems of work reporting risks in the appropriate manner

• Contribute to reviewing and refreshing menus in line with business and customer requirements

• Use technology for the development and production of dishes and menu items in line with business procedures and guidelines to achieve the best result

• Check food stocks, report on shortages, prioritise food that is close to expiry and keep the storage areas in good order

• Prioritise tasks, ensuring food items meet the required quality standard and in the required time frame

• Measure dish ingredients and portion sizes accurately

• Use a range of craft preparation and basic cooking skills and techniques to prepare, cook and finish dishes and menu items in line with business requirements

• Use correct knives and knife skills when preparing food and use the correct equipment when preparing, cooking and finishing food

• Correctly store and use food items and commodities when preparing, cooking and finishing dishes to deliver a quality product that is safe for the consumer

• Apply correct preparation and selection methods when using fresh produce in dishes

• Complete preparation and cooking tasks to a high standard, delivered on time and presented as described within the recipe specification

• Maintain a clean and hygienic kitchen environment at all times, complete kitchen documentation as required

• Work with others to ensure dishes produced are of high quality, delivered on time and to the standard required

• Choose methods of communication that achieve effective team working

• Develop own skills and knowledge through training and experiences

• Deal with team challenges and problems constructively to drive a positive outcome

• Effectively manage resources to meet specifications and control waste

• Follow safe systems of work reporting risks in the appropriate manner

Course contents

• Record transactional data.

• Use the organisation’s standard tools and processes to examine data to identify transactional issues such as, reconciliations and inconsistencies between invoices.

• Recognise and rectify routine errors, escalating as necessary.

• Plan and review accounting and finance tasks.

• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.

• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.

• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.

• Record transactional data.

• Use the organisation’s standard tools and processes to examine data to identify transactional issues such as, reconciliations and inconsistencies between invoices.

• Recognise and rectify routine errors, escalating as necessary.

• Plan and review accounting and finance tasks.

• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.

• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.

• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.

• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Course contents

• Reading, interpreting and understanding the component or assembly specification, diagrams, drawings and work instructions.

• Planning component or assembly task – materials, tools and equipment.

• Preparing work area for component or assembly task; sourcing required resources, tools and equipment.

• Carry out relevant planning and preparation activities before commencing work activity and know how to source required resources and interpret detailed drawings, specifications and job instructions.

• Checking tools during and after task completion; identifying and reporting defects.

• Measuring and testing, checking or inspecting component or assembly for example; use of micrometers, verniers, multimeters, voltmeter.

• Problem solving; analysing the issue and fixing the issue where appropriate.

• Applying improvement techniques; recommending or implementing solutions where appropriate.

• Communicating with colleagues or customers (internal or external).

• Completing component or assembly documentation for example job instructions, drawings, quality control documentation.

• Reporting work outcomes or issues.

• Restoring the work area on completion of the activity; returning any resources and consumables to the appropriate location and house-keeping.

• Disposing of waste in accordance with waste streams; re-cycling, re-using where appropriate.

• Operating within limits of responsibility.

• Operating in line with quality, health and safety and environmental policy and procedures; identifying risks and hazards and identifying control measures where applicable.

• Reading, interpreting and understanding the component or assembly specification, diagrams, drawings and work instructions.

• Planning component or assembly task – materials, tools and equipment.

• Preparing work area for component or assembly task; sourcing required resources, tools and equipment.

• Carry out relevant planning and preparation activities before commencing work activity and know how to source required resources and interpret detailed drawings, specifications and job instructions.

• Checking tools during and after task completion; identifying and reporting defects.

• Measuring and testing, checking or inspecting component or assembly for example; use of micrometers, verniers, multimeters, voltmeter.

• Problem solving; analysing the issue and fixing the issue where appropriate.

• Applying improvement techniques; recommending or implementing solutions where appropriate.

• Communicating with colleagues or customers (internal or external).

• Completing component or assembly documentation for example job instructions, drawings, quality control documentation.

• Reporting work outcomes or issues.

• Restoring the work area on completion of the activity; returning any resources and consumables to the appropriate location and house-keeping.

• Disposing of waste in accordance with waste streams; re-cycling, re-using where appropriate.

• Operating within limits of responsibility.

• Operating in line with quality, health and safety and environmental policy and procedures; identifying risks and hazards and identifying control measures where applicable.