Student Information & Support

HERE TO SUPPORT YOU

The Learner Services Team at the East Riding College is here to help you across the education and training route appropriate to you.

Canvas

The Canvas VLE (Virtual Learning Environment) serves as a platform for managing and delivering online educational content and resources to students. It consolidates these resources and additional digital tools into one convenient, easily accessible location. Accessible through Office 365 login credentials, Canvas VLE is available to all staff and students of East Riding College.

MEQ Survey

Student feedback is important to the development of higher education at TEC Partnership. Module Evaluation Questionnaires (MEQs) are a key tool for understanding the views of HE students in improving the quality of the student learning experience.

The feedback received from the MEQs will inform discussions at programme team meetings and decisions on enhancements for the programme. The results will be reported into the Student Engagement and Course Enhancement Meeting, and the following module handbook.

MEQ Survey – Click here to take the survey.

Success Coaches

Each Higher Education (HE) program assigns a dedicated Success Coach to its students. These coaches, who are degree-educated non-teaching staff members, collaborate with students to address any concerns that may arise during their academic journey.

Their roles encompass serving as the primary point of contact for HE learners, providing assistance to students requiring mitigation, advocating for student needs, offering pastoral support through various channels such as online, telephone, and in-person interactions, as well as providing guidance and support concerning on-campus resources and external agencies and services.

If you have any questions, then please contact them on:

Michael Dabare: [email protected]

Fiona Pearson: [email protected] or 01482 390 812

Student Support Officers (SSOs)

Our team of Student Support Officers (SSOs) provides assistance to students who receive the Disabled Students’ Allowance (DSA). Additionally, they extend their support to individuals transitioning from a Level 3 qualification to Higher Education (HE) and who would be eligible for the DSA. This support is available to students facing various challenges including dyslexia, ADHD, autism, among others.

This support aims to enhance study skills such as effective proofreading and extracting relevant information from academic texts. This assistance is accessible once the DSA is approved or evidence from a Level 3 programme is provided.

Student Wellbeing

Safeguarding

Our safeguarding team are available if you have any concerns or worries.

Duty Safeguarding Contact Number: 01262 455 280, call this if you require immediate advice or support.

You can also contact them via email: [email protected]

Student Support Team

Contact our student support team via Email: [email protected]

Safeguarding Duty Line – 07917 074 689 (Beverley & Hull)

Safeguarding Duty Line – 07769 242 878 (Bridlington)

Help

The Samaritans – www.samaritans.org
Available any time and free to call from any phone: 116 123

They can also be contacted via email: [email protected]

Steps2Change – www.lpft.nhs.uk/steps2change/home
A free NHS service provides a range of talking therapies for problems such as depression, anxiety, panic and post-trauma reaction. Call 0303 123 4000

Carers FIRST – www.carersfirst.org.uk

A charity supporting people who look after a relative or friend who would not otherwise be able to manage. They provide emotional and practical support, advice, information and guidance to people who are for others. Call 0300 303 1555

Disability Officer

The Disability Officer supports all students in completing their DSA (Disabled Students’ Allowance) applications, providing assistance in filling out the necessary forms and obtaining relevant evidence. They also collaborate with external organisations like Student Finance England, the DSA team, and Needs Assessors to support students throughout the application process.

Disability Officers assist with resource allocation and communicate with exam and curriculum staff to ensure appropriate adjustments are in place when needed.

Disability Assessor

The Disability Assessor provides in house assessments for specific learning difficulties including dyslexia, dyscalculia and dyspraxia. The diagnostic report that is produced as a result of the assessment can not only be used to inform relevant internal staff of support strategies and examination access arrangements that would benefit their students but is essential in providing evidence for Higher Education students to access the Disabled Students’ Allowance on the basis of having a specific learning difficulty.

The assessor liaises closely with both internal staff and external teams such as Needs Assessment Centres to ensure a seamless journey for students from the time they are made known to the assessor (which occurs via many routes), to the point where the application is completed and relevant resources are in place.

Student Funding

Student financial support continues to be available. Students should contact [email protected] with any financial support queries. Please let us know if you require urgent financial assistance.